Effective date: October 1, 2026
Dryrite Restoration LLC (“Dryrite,” “we,” “us” or “our”) provides water damage restoration, mold remediation, fire damage restoration, asbestos testing and removal, air duct cleaning, steam and carpet cleaning, bio-hazard cleanup and odor removal services in the Phoenix Valley. This Privacy Policy explains what information we collect when you visit dryriteaz.com, fill out a form, call us or text with us, how we use it, and the choices you have.
By using our website or submitting your information to us, you agree to this Privacy Policy.
1. Information we collect
Information you give us
When you request an estimate, schedule an appointment, sign up for emails, call us or text us, we may collect:
- Your first and last name
- Your phone number and email address
- Your property address
- The service you need and any details you share about the damage
- Insurance information, if you choose to provide it
- Photos or documents you send us
- Anything else you choose to include in a message or call
Information collected automatically
When you visit our website, we and our service providers may automatically collect:
- IP address and approximate location
- Browser type, device type and operating system
- Pages you view, how long you stay and the links you click
- The website, ad or search that referred you to us
- Whether you called us or submitted a form after visiting
This information is collected with cookies, pixels, tags and similar technologies, described in Section 4.
2. How we use your information
We use the information we collect to:
- Respond to emergency and service requests
- Schedule inspections, estimates and restoration work
- Communicate with you about appointments, estimates, job progress and follow-ups
- Prepare documentation for your insurance claim when you ask us to
- Send you text messages and emails you have agreed to receive
- Measure and improve our website and advertising
- Protect our website from spam and abuse
- Meet our legal, accounting and record-keeping obligations
3. Contact forms and our CRM
Our website forms ask for your name, email address, phone number, the service you need and details about your project. Our email sign-up form asks for your email address. Forms are protected by Google reCAPTCHA, which collects hardware and software information and sends it to Google to check that the form is being filled out by a person. Use of reCAPTCHA is subject to the Google Privacy Policy and Google Terms of Service.
We store and manage form submissions, call details and text conversations in GoHighLevel (also called LeadConnector), a customer relationship management (CRM) platform. We use it to keep track of your request, schedule service, follow up with you and send the calls, texts and emails described in this policy. GoHighLevel processes this information on our behalf.
Our website may show a tracking phone number provided through GoHighLevel. This lets us see which page, ad or search led you to call. Calls to these numbers reach Dryrite directly. Calls to and from Dryrite may be recorded for quality and training purposes.
4. Cookies, analytics and advertising
We use cookies and similar technologies to keep the website working, understand how visitors use it and measure our advertising. These include:
- Google tag (Google Analytics and Google Ads): helps us understand website traffic and measure which ads and searches lead to calls and form submissions. Learn more in How Google uses information from sites that use its services.
- Meta Pixel: helps us measure our Facebook and Instagram ads and show ads to people who have visited our website. Learn more in the Meta Privacy Policy.
- GoHighLevel (LeadConnector) tracking: records how you arrived at our website so that form submissions and calls are credited to the right source in our CRM.
- Google Maps: our website may display embedded Google Maps, which are provided by Google and subject to Google’s privacy policy.
You can control cookies at any time:
- Block or delete cookies in your browser settings. Some parts of the website may not work correctly without them.
- Opt out of personalized Google ads at Google My Ad Center.
- Opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on.
- Manage ads you see on Facebook and Instagram in your Meta ad preferences.
- Learn about interest-based advertising choices at YourAdChoices.
Our website does not currently respond to “Do Not Track” browser signals.
5. Text messages (SMS)
Consent
You may agree to receive text messages from Dryrite Restoration LLC when you submit a form on our website and check the box consenting to texts, when you give us your mobile number and agree to receive texts, or when you text us first. Consent to receive text messages is not a condition of purchasing any goods or services.
Types of messages
Messages may include replies to your request, appointment confirmations and reminders, technician arrival updates, estimates, job progress updates, follow-ups and requests for feedback. If you separately agree to marketing messages, we may also send occasional offers.
Message frequency
Message frequency varies based on your request and the status of your job.
Message and data rates
Message and data rates may apply. Check with your mobile carrier for details about your plan.
Opting out and getting help
- Reply STOP to any message to stop receiving text messages from us. We will send one message confirming that you have been unsubscribed, and you will not receive further texts unless you sign up again.
- Reply HELP to any message for help, or call us at 480-879-6244 or email info@dryriteaz.com.
Carriers are not liable for delayed or undelivered messages.
Your mobile information
We do not sell, rent or share your mobile phone number or SMS consent with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that help us send messages on our behalf, such as our CRM and messaging platform, and only for that purpose.
6. How we share information
We do not sell your personal information. We share information only as needed to run our business and serve you, with:
- Service providers that work on our behalf, such as our CRM, phone and text messaging, website hosting, analytics, advertising and payment providers
- Your insurance company or adjuster, when you ask us to help with a claim
- Subcontractors, laboratories and trade partners who help complete your job, such as testing labs or rebuild contractors
- Legal and safety recipients, when required by law, subpoena or court order, or to protect our rights, our customers or the public
- A successor business, if Dryrite is involved in a merger, acquisition or sale of assets
7. Data retention
We keep personal information for as long as needed to provide our services, maintain job and warranty records, handle insurance documentation, resolve disputes and meet legal and tax requirements. When we no longer need it, we delete it or make it anonymous.
8. Data security
We use reasonable administrative, technical and physical safeguards to protect your information. No website, internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
9. Your choices and rights
You may contact us at any time to:
- Ask what personal information we have about you
- Correct information that is inaccurate
- Ask us to delete your information, subject to records we must keep by law
- Stop receiving marketing emails, by using the unsubscribe link in any email
- Stop receiving text messages, by replying STOP
Depending on where you live, you may have additional rights under your state’s privacy laws. We will not treat you differently for exercising your privacy rights. We may need to verify your identity before acting on a request.
10. Children’s privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.
11. Links to other websites
Our website links to other websites, such as Google, Yelp, Facebook and Instagram. We are not responsible for the privacy practices of those websites. Please review their privacy policies.
12. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and change the effective date above.
13. Governing law
This Privacy Policy is governed by the laws of the State of Arizona.
14. Contact us
If you have questions about this Privacy Policy or how we handle your information, contact us:
Dryrite Restoration LLC 929 E Juanita Ave Suite #110 Mesa, AZ 85204 Phone: 480-879-6244 Email: info@dryriteaz.com